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TERMS & CONDITIONS

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Who We Are & How to Contact Us

Remedilondon.com is a site operated by Remedi Group LTD Limited ("We"). We are registered in England and Wales under company number 13537539 and have our registered office at Remedi, 1 Ace Way, Embassy Gardens, SW11 7BF . Our main trading address is also at this address. Our VAT number is 386 7843 35.

We are a limited company.

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To contact us, please email on info@remedilondon.com

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Care Quality Commission 

The Care Quality Commission (CQC) is the independent regulator of Health and Social Care in England, regulating care provided by the NHS, local authorities, private companies and voluntary organisations. The CQC assures safety and quality and assesses the performance of commissioners and providers. Independent healthcare organisations must be registered because of the types of services they provide, and this shows they are meeting the government’s national minimum standards through the registration process and annual self-assessment.

Remedi London has undergone this rigorous registration process, whereby stringent criteria are met to obtain registration. We are proud to be fully registered with the CQC, ensuring that the highest possible standards are being met, whilst you receive treatment with us.

Our registration is assessed and renewed during regular inspections, so you can be assured that our facilities and practices meet all the current standards. 

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Terms Of Use

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

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​Privacy Policy

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

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Cancellation & Refund Policy​​

We understand that plans may change. If you need to change or cancel a service please contact our reception team however please note that: 

- Remedi has a strict 24 hour cancellation policy. If appointments are rescheduled or cancelled within this time frame then you will lose your deposit or you will lose your session (if on a course).

- Courses/packages: Courses are non refundable and cannot be exchanged. Packages are non-refundable and non-transferrable. Packages are sold per person and cannot be shared between multiple people. If you do not arrive for your appointment without prior notice (24 hours), we will deduct this treatment from your Package. Our Packages have a one year expiry unless specified such as the monthly unlimited packages. 

- Company initiated cancellations: in rare circumstances, we may need to cancel or reschedule a service due to unforeseen circumstances beyond our control. In such cases we will make every effort to notify you as soon as possible and provide alternative options or a full refund *(not applicable to courses).  

- Retail products: Retail products sold are refundable within 30 days of purchase providing proof of purchase is shown and that the product has not been opened.

- Gift Cards: Gift cards are non-refundable, cannot be exchanged for cash, and have a year expiry from the date of purchase. Gift cards can be redeemed on all services, packages and products. Gift cards cannot be used for online purchases, but can be redeemed for in-clinic product or service purchases. Please bring your gift card or email with you to your appointment so that it can be redeemed. 

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If you have any questions or concerns about our cancellation policy, please contact us at info@remedilondon.com.

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Appointment Booking/Deposits

When booking an appointment a £50 deposit is required at the time of booking. For online bookings this will automatically be prompted to finalise the booking. If booking with our reception team, they will send a £50 payment link which must be paid by the end of the working day; failure to do so will result in the inability to secure the appointment.

 

As per our policy, the deposit will be refunded if you decide to cancel prior to the 24 hour cancellation period. Alternatively, should you wish to proceed with treatment, the deposit on your account can be used as credit towards your treatment. 

 

Please note for all class bookings the fee for the class will be required to pay upfront. 

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Complaints Procedure 

If you wish to make a complaint please ask to speak to Yasmin Shirazi, the Managing and Clinical Director, or you can put your concerns in writing to info@remedilondon.com or to the clinic address.

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We will acknowledge all written complaints within two working days and respond within twenty working days. If we are unable to provide a formal response within the twenty working day period, we will provide a written explanation as to why the response is taking longer and when you can expect a response.

A full response will be sent within 5 days of the full conclusion being reached.

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Policy On Children & Pets

We do not accept children (under 18) into the clinic unless they are supervised by a friend or family member.

Please note that we are unable to accept any pets into the clinic even if the pet is supervised. 

If you do attend the clinic with a child or a pet, we reserve the right to cancel or reschedule your appointment.

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Right To Refuse 

We reserve the right to refuse to serve or provide treatment to anyone who is rude, aggressive to our members of staff, appear to be intoxicated. Treatment â€‹â€‹may not be provided if the medical practitioner thinks that treatment is not required or may be detrimental to your health. 

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Modifications To Terms and Conditions​

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

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We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

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We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

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You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

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We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

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Our site is primarily for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations or compliant with their local laws and therefore any use is at your own risk.

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Safe Keeping of Details

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@remedilondon.com

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Website Material Usage

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

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Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

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We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

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User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

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How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us on info@remedilondon.com

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Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you.

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If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or

  • use of or reliance on any content displayed on our site.

  • In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

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If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. 

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How we may use your personal information

We will only use your personal information as set out in our Privacy Policy | Remedi (remedilondon.com)

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Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set and as directed by us.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards set.

You are solely responsible for securing and backing up your content.

We do not store terrorist content.

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Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

  • a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service forever.

  • a worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content for their purposes OR in accordance with the functionality of the site forever.

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We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

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Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with our content standards.

If you wish to link to or make any use of content on our site other than that set out above, please contact info@remedilondon.com.

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Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

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Our Intellectual Property

You are not permitted to use our marketing material protected material and intellectual property rights without our approval.

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